Frequently Asked Questions (FAQ)

If you would like to add to your order after placing it, please contact our customer service team promptly. As long as your order has not yet been shipped, we can usually still make the change. If the order is already on its way to you, you can simply order the additional items separately.

If you have placed an incorrect order, please contact us as soon as possible through our customer service. As long as your order has not yet been shipped, we can usually make changes without any problems.

In your customer account under “Orders,” you’ll find the current status and, if available, the tracking number.

You will receive an order confirmation by email after your purchase. If it does not arrive, check your spam folder or contact us.

Unavailable items are marked in the shop as “Already reordered.” You can sign up for a notification that will be sent to you immediately when the item becomes available.

As long as they have not yet been processed, this is generally possible. Please contact us as soon as possible.

Yes, products remain saved in the shopping cart for a few days - even if you leave the page.

During the ordering process, you can specify a different delivery and billing address. This way, the goods are sent to the desired delivery address, while the invoice is issued to the corresponding billing address.

Yes, simply enter their delivery address at Checkout. The invoice will be sent to the buyer's email address.

As soon as your package has been shipped, you will receive a shipping confirmation with a tracking link by email.

Yes, please make sure to enter the address details correctly. Bulky products cannot be sent to parcel lockers or post offices due to their dimensions. Applicable items are marked as such in the product description.

Shipping costs vary depending on the country and order value. You can find an overview on our Payment & Shipping page.

Please contact us as soon as possible if you made an error when entering your address. As long as the order has not yet been shipped, we can usually correct the address.

Unless otherwise stated, all products are in stock and are generally shipped within 1–2 business days after your order. You can find more information here: Payment & Shipping

Yes, installment payments are possible. The available payment methods will be shown to you at Checkout.

Yes, purchase on invoice is generally possible. The payment methods available for your order will be displayed at checkout and can be selected there.

Yes, provided that your device and browser support these payment methods, they will be displayed at our checkout.

You can try the payment again or choose another payment method. If you encounter any problems, we will be happy to help.

At checkout, you can choose from various payment methods, including credit card, PayPal, payment by invoice, installment payments, manual bank transfer, instant bank transfer, and other options. The available payment methods may vary depending on the country of your order and will be displayed at checkout.

No, there are no hidden fees or unexpected additional costs. All prices and any applicable costs - such as shipping costs - will be displayed to you fully and transparently at checkout before you complete your order.

After placing your order, you will receive an email with your invoice, including our bank details. We will ship your goods as soon as we receive your payment.

By default, the invoice is sent digitally by email. A paper version is not included for environmental reasons.

Once your order has been completed, you will immediately receive a proper invoice showing VAT by email.

Yes, a tax-free delivery (intra-Community acquisition) is possible with a valid VAT ID number outside Austria. Please contact us in advance.

Yes, we offer digital gift vouchers to print or forward. You can find the vouchers HERE.

Our vouchers have no expiration date and can be redeemed at any time.

Yes, provided you have several valid codes, you can redeem them one after another during a single order. If you have any problems, we will be happy to help.

The quickest way to reach us is through our contact form. This allows us to address your inquiry specifically and respond quickly.

We generally respond within 24 hours on business days - Usually faster.

You can find it at the bottom of every page under "Customer information - Contact" or directly here: Contact form

No, we are an online-only shop. Unfortunately, personal pickups or visits are not possible.