🛒 Order
If you would like to add to your order later, please contact our customer service quickly. As long as your order has not yet been shipped, we can usually still make the change. If the order is already on its way to you, you can simply order the additional items separately.
If you placed an incorrect order, please contact us via our customer service as soon as possible. As long as your order has not yet been shipped, we can usually make changes without any problem.
In the customer account under “Orders” you will find the current status and, if necessary, the tracking number for tracking.
After your purchase you will receive an order confirmation by email. If you don't receive it, check your spam folder or contact us.
Items that are not available are marked in the shop as “available again soon”. You can register for a notification, which will be sent to you immediately when available.
As long as they have not yet been processed, this is basically possible. Please contact us as soon as possible.
Yes, products remain in your shopping cart for a few days - even if you leave the site.
A different delivery and billing address can be specified during the ordering process. The goods are sent to the desired delivery address, while the invoice is issued to the corresponding billing address.
Yes, just enter your delivery address in the checkout. The invoice will be sent to the buyer's email address.
🚚 Shipping & Delivery
As soon as your package has been sent, you will receive a shipping confirmation with a tracking link by email.
Yes, please make sure to enter the address details correctly. Bulky products cannot be sent to packing stations or post offices due to their dimensions. Applicable items are marked as such in the product description.
Shipping costs vary depending on country and order value. You can find an overview on our website Payment & Shipping.
Please contact us as soon as possible if you made an error when entering your address. As long as the order has not yet been shipped, we can usually correct the address.
Unless otherwise noted, all products are in stock and typically ship within 1-2 business days of your order. You can find further information here: Payment & Shipping
When ordering, you can select the desired courier service from the available options at checkout. This way we ensure that your delivery is delivered with the service provider of your choice. In Austria and Germany you can choose between DHL, Post, GLS or DPD.
💳 Payment
Yes, payment in installments is possible. The available payment methods will be displayed in the checkout.
Yes, purchasing on account is generally possible. The payment methods for your order will be displayed at the checkout and can be selected there.
Yes, if your device and browser support these payment methods, they will be displayed to you at checkout.
You can try the payment again or choose another payment method. If you have any problems, we will be happy to help.
You can choose from various payment methods at the checkout. Including e.g. B. Credit card, PayPal, purchase on account, installment purchase, manual transfer, instant transfer and other options. The available payment methods may vary depending on the ordering country and will be displayed to you when checking out.
No, there are no hidden fees or unexpected additional costs. All prices and any applicable costs - such as shipping costs - will be displayed to you completely and transparently at checkout before you complete your order.
After your order you will receive an email with your invoice including our bank details. As soon as we have received your payment, we will ship your goods.
🧾 Invoice, tax & vouchers
By default, the invoice is sent digitally by email. A paper version is not included for environmental reasons.
After completing your order, you will immediately receive a proper invoice with VAT by email.
Yes, with a valid UID number outside Austria, tax-free delivery (intra-community purchase) is possible. Please contact us in advance.
Yes, we offer digital vouchers that you can print out or forward. You will find the vouchers HERE.
Our vouchers have no expiry date and can be redeemed at any time.
Yes, if you have several valid codes, you can redeem them one after the other during one order. If you have any problems, we will be happy to help.
📬 Contact & Customer Service
The quickest way to reach us is via our Contact form. This means we can process your request specifically and respond to you quickly.
We usually respond within 24 hours on weekdays - usually faster.
You can find it at the bottom of all pages under "Customer Information - Contact" or directly here: Contact form
No, we are purely an online shop. Unfortunately, personal pickups or visits are not possible.
Your question is not there?
No problem. Please contact us via our Contact form or at: support@dartgarage.at | Open chat
